FAQ
Frequently Asked Questions
What is digital painting?
Digital painting is a modern and trendy way to recreate ideas. With the help of a digital drawing tablet and professional training, our artists recreate many interesting ideas. One of the great advantages of digital painting is the possibility of corrections in the process of work, as well as printing on any media. New technologies allow for exceptional flexibility in this regard and provide many possibilities. You can also get a file with good resolution, which you can use for social networks or keep as a keepsake. Immerse yourself in the world of art and new technologies with the help of digital portraits!
* We work with an XP-PEN Arstist 24 Pro tablet
Is my photo good enough to use?
If you are unsure whether your photo is of good quality, we recommend that you visit our Photo Guide!
If your photo is of poor quality, some facial features may be lost in the drawing process.
What is a satisfaction guarantee?
Your satisfaction is our top priority and we will do everything we can to make sure you love your portrait.
Lost Portrait Guarantee
If your portrait is lost in transit, we will send you a new one at no charge.
Damaged Portrait
If your portrait arrives damaged, please contact our customer service department. We will print and ship a new canvas for you free of charge.
How much does it cost to add/change a detail?
- Pet - $20
- Adding a detail: cup, flowers, cigar, hat, inscription, logo, etc. - $15
- Face painting from a new photo - $30
I can't order through the website. What should I do?
If you are having difficulty using the site or are not allowed access, you can place your order via Facebook or contact us.
Can I create a design entirely based on my own idea?
Yes! Please contact us and describe your custom design idea in as much detail as possible. We will send you information regarding the turnaround time and final price, which are affected by the complexity of the design.
Can I see the result before you send me the portrait?
When we create your portrait, we will send it to you via email for confirmation. If you want any corrections, we will correct them until you are in love with the final result.